Non-Discrimination Information

DISCRIMINATION IN PROVISION OF SERVICES IS PROHIBITED BY LAW

THE MISSOURI DEPARTMENT OF SOCIAL SERVICES AND THIS FACILITY PROVIDE SERVICES ON A NON-DISCRIMINATORY BASIS

CoxHealth complies with applicable Federal and State civil rights laws and does not discriminate, exclude people or treat them differently because of race, sexual orientation, gender identity, color, ancestry, religion, veteran status, national origin, age, disability or sex.  Please see the full version of our Non-Discrimination Policy on the bottom right of this page.

CoxHealth provides free aids and services to people with disabilities to communicate effectively such as qualified sign language interpreters and written information in other formats (large print, audio, and other accessible electronic formats) as well as free language services to people whose primary language is not English, such as qualified interpreters and information in other languages.

If you need these services, please contact the Nursing Administration Office, any CoxHealth employee or the Corporate Compliance Department.

If you believe CoxHealth has failed to provide services or discriminated in another way based on any of the above, you can file a grievance or receive help in filing a grievance by contacting:

Abby Craigmyle, VICE PRESIDENT
Corporate Compliance Department, Civil Rights Coordinator

3801 South National Avenue
Springfield, MO 65807

417-269-5296 or 888-340-5297
Fax: 417-269-3709
Email: abby.craigmyle@coxhealth.com

Relay Missouri for hearing and speech impaired:

1-800-735-2466 voice
1-800-735-2966 text phone

You may also file a complaint with:

U.S. DEPARTMENT OF HEALTH AND HUMAN SERVICES
Office for Civil Rights
200 Independence Avenue, SW
Room 509F, HHH Building
Washington, D.C.  20201
1-800-368-1019
1-800-537-7697 (TDD)
http://www.hhs.gov/ocr/office/file/index.html 

MISSOURI DEPARTMENT OF SOCIAL SERVICES
Office for Civil Rights
P.O. Box 1527
Jefferson City, MO  65102-1527
1-800-776-8014
1-800-735-2966 (TDD)

Non-Discrimination Policy

CoxHealth and its affiliated covered entities will treat all patients and visitors receiving services from, visiting its facilites/patients or participating in its programs with equality in a safe, welcoming setting that fosters comfort and dignity and is free from all forms of discrimination. CoxHealth and its affiliated covered entities will not exclude, deny benefits to, refuse to treat, or otherwise discriminate against any person on the grounds of race, color, religion, veteran status, national origin (including ancestry, citizenship or any other subcategory of national origin recognized by applicable law), age, disability (physical, mental or other medical condition), sex (including maritcal status, family status, pregnancy, sexual orientation, gender identity, gender expression, or any other subcategory of sex recognized by applicable law) or any other basis prohibited by federal, state or local law in admission to, participation in, or receipt of services and benefits under any of its programs and activities including patient admissions, care (whether inpatient, outpatient or emergency in nature), room and floor assignments, patient services, or employment. 

March 2020