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Discrimination is Against the Law

CoxHealth complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, ancestry, national origin, religion, veteran status, age, disability, or sex (consistent with the scope of sex discrimination described at 45 CFR § 92.101(a)(2)), or sex, including sex characteristics; intersex traits; pregnancy or related conditions; sexual orientation; gender identity, and sex stereotypes). CoxHealth does not exclude people or treat them less favorably because of race, color, ancestry, national origin, religion, veteran status, age, disability, or sex.

CoxHealth provides people with disabilities reasonable modifications and free appropriate auxiliary aids and services to communicate effectively with us, such as qualified sign language interpreters and written information in other formats (large print, audio, accessible electronic formats, other formats) as well as free language assistance services to people whose primary language is not English, which may include qualified interpreters and information written in other languages.

If you need reasonable modifications, appropriate auxiliary aids and services, or language assistance services, contact the Civil Rights Coordinator.

If you believe that CoxHealth has failed to provide these services or discriminated in another way on the basis of race, color, ancestry, national origin, religion, veteran status, age, disability, or sex, you can file a grievance with: 

Abby Craigmyle, Vice President of Corporate Compliance
Corporate Compliance Department, Civil Rights Coordinator

3801 South National Avenue
Springfield, MO 65807

417-269-5296 or 888-340-5297
Fax: 417-269-3709
Email: abby.craigmyle@coxhealth.com

Relay Missouri for hearing and speech impaired:

1-800-735-2466 voice
1-800-735-2966 text phone


You can file a grievance in person or by mail, fax, or email. If you need help filing a grievance, the Civil Rights Coordinator is available to help you. 

You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal or by mail or phone at:
 

U.S. DEPARTMENT OF HEALTH AND HUMAN SERVICES
Office for Civil Rights
200 Independence Avenue, SW
Room 509F, HHH Building
Washington, D.C. 20201
1-800-368-1019
1-800-537-7697 (TDD)
http://www.hhs.gov/ocr/office/file/index.html 
 

Complaint forms are available at http://www.hhs.gov/ocr/office/file/index.html.

October 2024