CoxHealth Financial Assistance Policy
CoxHealth wants to help patients who do not have health insurance or who need help paying their hospital bills. As a nonprofit health care organization, CoxHealth cares about our patients and the communities we serve through better health and better health care.
Our staff can help you with the following:
- Apply for health insurance through the Marketplace
- Apply for Medicaid assistance or Disability
- Determine if you qualify for Financial Assistance from CoxHealth
CoxHealth Financial Assistance
First and foremost, your financial circumstances will not affect your care. All patients are treated with respect and fairness. Patients who meet certain income guidelines may qualify for CoxHealth Financial Assistance, including reduced hospital charges and payment plans.
Subject to the attached Schedule 1, patients who are eligible for Financial Assistance will be billed not more than the amounts generally billed to individuals who have insurance covering such care. Information regarding amounts generally billed and its calculation is available on the attached Schedule 1, by speaking with a Financial Counselor or by calling the numbers below.
Financial Assistance approval will be in effect for 6 months from the date of approval. Exceptions to the Financial Assistance qualification criteria will be considered on an individual basis.
Applying for Financial Assistance
You may apply for Financial Assistance at any time – before, during or after your care, up to 240 days after your initial bill. We will send information with your bill about how to apply for assistance. An application is also available on the attached Schedule 5, upon request at CoxHealth facilities, including, but not limited to, emergency rooms and admissions areas, or by calling the numbers below and requesting a copy. The application requires proof of income such as an income tax return or a paycheck stub. Examples of documents that may be used as proof of income can be found on the application form.
Patients who are uninsured or eligible/enrolled in Medicaid automatically qualify for Financial Assistance for emergency and medically necessary hospital services that are not covered by Medicaid. Patients may also be approved for additional Financial Assistance based on the patient’s financial and/or socio-economic position. Eligibility for this type of assistance does not automatically qualify the patient for assistance on future accounts.
Get more helpful information about applying for financial assistance via the frequently asked questions below.