CoxHealth Financial Assistance Policy
CoxHealth wants to help patients who do not have health insurance or who need help paying their hospital bills. As a nonprofit health care organization, CoxHealth cares about their patients and the communities we serve through better health and better health care.
Our staff can help you with the following:
- Apply for health insurance through the Marketplace
- Apply for Medicaid assistance or Disability
- Determine if you qualify for financial assistance from CoxHealth
CoxHealth Financial Assistance
First and foremost, your financial circumstances will not affect your care. All patients are treated with respect and fairness. Patients who meet certain income guidelines may qualify for CoxHealth financial assistance, including reduced hospital charges and payment plans.
Patients who are eligible for financial assistance will be billed less than the amounts generally billed to individuals who have insurance covering such care. Information regarding amounts generally billed and its calculation is available on the attached Schedule 1, by speaking with a Financial Counselor or by calling the numbers below.
Financial assistance approval will be in effect for 6 months from the date of approval. Exceptions to the financial assistance qualification criteria will be considered on an individual basis.
Applying for Financial Assistance
You may apply for financial assistance at any time – before, during or after your care, up to 240 days after your initial bill. We will send information with your bill about how to apply for assistance. An application is also available on the attached Schedule 2, upon request at any CoxHealth facility, including, but not limited to, emergency rooms and admissions areas and by calling the numbers below and requesting a copy. The application requires proof of income such as an income tax return or paycheck stub. Examples of documents which may be used as proof of income can be found on the application form.
Patients who are eligible/enrolled in Medicaid automatically qualify for Financial Assistance for medical services that are not covered by Medicaid. In addition, patients may be approved for financial assistance based on the patient’s financial and/or socio-economic position. Eligibility for this type of assistance does not automatically qualify the patient for assistance on future accounts.
How long will this take?
You should receive a response within 10 – 15 business days from the time your application is complete. In order to assure your application is processed as timely as possible, it is very important that we receive all required documents. See our application for more information.
What do I do about my bill while I’m waiting?
You should establish a payment arrangement with CoxHealth during the application process.
Medical Qualifications for Financial Assistance
CoxHealth hospitals will provide, without exception, care for emergency medical conditions to all patients seeking such care, regardless of ability to pay or to qualify for financial assistance, in accordance with the requirements of the Emergency Medical Treatment and Active Labor Act (EMTALA).
Financial assistance is available only for emergency and medically necessary services. It does not apply to elective procedures such as cosmetic surgery. It also does not apply to the portion of your services that have been paid for by a third party such as an insurance company or government program.
Income Guidelines for Financial Assistance
The amount of financial assistance you receive is based on Federal Poverty Level information set by the U.S. government each year. In addition to your income, the discount will also take into account the size of your family.
Income Guidelines for Catastrophic Events
In the case of a catastrophic medical event, patients who may not ordinarily qualify for financial assistance will be evaluated and determined on a case-by-case basis.
For more information about financial assistance, to get an application, or to request to receive written notice or communication electronically you can visit the following locations or speak with a Financial Counselor at one of the following numbers:
Cox Medical Centers (Cox South and Cox North):
3801 S. National Ave.
Springfield, MO 65807
Meyer Orthopedic and Rehabilitation Hospital:
3535 S. National Ave.
Springfield, MO 65807
Cox Medical Center Branson:
525 Branson Landing Blvd.
Branson, MO 65616
Cox Monett Hospital:
801 N Lincoln Ave.
Monett, MO 65708
For a complete copy of our Financial Aid Policy, click here.