Office of Patient Experience

At CoxHealth, your voice matters.

We want to hear from our patients and their families. If you have feedback you'd like to give, an experience you want to tell us about or a story you want to share, please contact us at 417-269-6101. Our team in the Office of Patient Experience is here to listen and help address any concerns you may have.

We look forward to hearing from you.

Patient Experience Leadership Team

29063.Genny.Moroc.final.crop.jpg

Genny Maroc, VP of clinical services

At CoxHealth, we're committed to patient and family centered care. That means we strive to fulfill our vision, “to be the best for those who need us.” Our hope is your experience at any CoxHealth location is filled with care and concern and exceeds your expectations. Whether you're a patient or a family member, our staff – no matter their role – is focused on meeting and exceeding your needs with kindness and compassion.

It's important to us to understand what our patients think about the care they receive. We dig into the data and compare ourselves to other health care providers. We also pay attention to comments and concerns so we can understand why our patients feel the way they do about the care they receive. We also have a patient and family advisory council that can act as the customers’ voice within our organization to help us stay in touch with patients’ needs.

When seeking health care, we understand it is a difficult time. Visits may be unexpected, physical pain may be severe and much information may be unknown. By communicating effectively through your recovery and focusing on what is important to you as our patient, it is our heartfelt desire to gain and keep your confidence. Patients are at the center of what we do.

29063.final.Kaylyn.Lambert.crop.jpg

Kaylyn Lambert, system director of Patient Experience

Our teams have set high standards to carry out the CoxHealth mission, with serving at the foundation of what we do. It's our expectation our patients receive quality clinical care and service at every interaction.

We know that when you need to rely on a health care system for care, it can be a time of anxiety and stress. I can assure you our CoxHealth family is committed to being your strongest teammate.

As our guest, you and your family deserve the best we can offer. To accomplish our mission, we rely on you to help us understand what we're doing right and where we can continuously improve our services to meet your expectations. Your voice matters and our Office of Patient Experience is your dedicated partner - to listen, and provide support when you need us the most.

Our team also serves the CoxHealth family by providing patient-focused expertise throughout our organization to ensure a consistent expectation of quality care and service in all CoxHealth locations. Partnering together to be your provider of choice, we are committed to putting our patients first.

If we're unable to resolve your concerns, you have the right to contact the following agencies:

DNV Healthcare, Inc.
400 Techne Center Drive, Suite 100
Milford, OH 45150
1-866-496-9647
File a report

Missouri Department of Health and Senior Services
P.O. Box 570
Jefferson City, MO 65102
1-800-392-0210
complaint@dhss.mo.gov