As we prepare for the 2018 We Want to Know employee survey, Yvette Williams shares her perspective on how survey feedback drives CoxHealth's culture.
culture doesn’t happen by accident, but through a committed and sustained
effort. CoxHealth’s focus on three key areas over the past several years has
improved our culture to the point that people are asking, “What’s going on at CoxHealth?”
Here’s the answer.
Analyzing our culture is difficult because
we’re in it. It’s like being in the Milky Way galaxy and not seeing any signs
of it, except on a clear, dark night when the white ribbons draped across the
sky are visible.
What are the signs of our culture – things we
experience every day that point to an improving environment?
Our DNV surveyors noticed; they included our culture on their list of noteworthy findings. They noted: employees who were eager to tell them what we do and how we prove it and improve it; the teamwork in and between departments that was on display during the survey when our census was especially high; and our colleagues greeting each other and guests, approaching those who need help. So what is the cause of our improving culture?
Focus on listening: A key driver of satisfaction, listening takes many forms – from managers who round with employees, to initiatives such as Working Smarter, the Innovation Accelerator and performance improvement projects that rely on staff input to drive change. The We Want to Know survey, RN survey and Culture of Safety survey are other tools that seek your input.
Focus on recognition: Few companies in the region put as much focus on recognizing and rewarding employees – from thank you notes of appreciation to the Annual Employee Recognition Banquet, PARTNERS Spirit Awards, Prestigious PARTNERS Awards, DAISY Awards, Employee Appreciation Day, Choice Rewards online recognition tool and more.
Focus on leader development: Your director, manager and supervisor affect your work satisfaction and that’s why CoxHealth puts so much effort into building strong leaders – from an online goal management system to quarterly leader training and multiple courses from the Center for Professional Development.
We are seeing the fruit of the investments made in the employee experience. Our vision to be the best for those who need us applies to us, too, especially those who devote years and careers to this organization. Now it’s up to us to help our culture grow and thrive. Every day, we all play a role in making CoxHealth a great place to work and care for patients, families and each other.
Ways employee feedback drives change
The We Want to Know Survey is where CoxHealth gathers the feedback that will guide the organization in making continual improvements. All around the organization, there are examples of ways CoxHealth is addressing issues raised in the survey. Check out some of the improvements that have been influenced by staff feedback:
Culture that promotes health and wellbeing
Healthy Living program; points for medical expenses
Free Center for Health Improvement classes
Wellness education, free and worth points
Employee Health extended hours, telemedicine clinic
Employee Assistance Program: free counseling
Healthy Living program
Prescription drug delivery at work
1906 Employee Store, in store and online
CoxHealth Pharmacy: over-the-counter drug savings
Meals by Monica with free delivery
Community Partners employee discounts
Savings Incentive Plan Earn company match of up to 5%
Discounts on InfoArmor identity program plan
Free preventive services
CoxHealth Pharmacy: prescription savings
Virtual visits: 50% off for employees, dependents
Partnering with the community
Diaper drive for families in need
Volunteers for United Way Day of Caring
Back to school drives
Annual food drives for food pantries
Blood drives on campus
Heart Walk sponsorship, donations
Medical provider for Convoy of Hope community event
Focus on domestic violence
Baby footprints during holiday time
Branson: Free sports physicals to high school athletes
Monett: Healthy Communities grant from EPA
Safety fair for kids
Children’s Miracle Network Hospitals Miracle Week
Community Celebration to mark 5 years in Branson
Recognizing your accomplishments
Choice Rewards program
PARTNERS Spirit Awards
Prestigious Partners Awards
Employee Recognition Banquet
Service award gifts
For your career objectives
Free educational seminars and conferences
LEADS program for leader development
Advance Your Career intranet site
Increase in entry level wage
RN wage adjustment
Regular market reviews