Posted by Janell Patton on April 2, 2018

Cox Monett recently earned the prestigious five-star rating by the Centers for Medicare and Medicaid Services (CMS) Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS). The HCAHPS Summary Star Rating (reporting period: third quarter 2016 through second quarter 2017 discharges) combines all information about the specific aspects of patient care experience measured by the HCAHPS Survey. 

Cox Monett is the first hospital in the health system to achieve a five-star rating for patient experience, putting it in the top 7 percent of the 3,505 hospitals surveyed nationwide. 

 “The five-star rating by CMS validates that we are delivering high-quality, compassionate care by people our patients know and trust,” said Dr. Darren Bass, president of Cox Monett and system vice-president of the Community Hospital Group. “Even though this rating reflects a snapshot in time, our journey to be the best place to work and receive care at has been a work in progress. This top rating shows our continued commitment to excellence at Cox Monett each and every day.” 

CMS assigns two major star ratings: the HCAHPS Summary Star Rating, based exclusively on patient survey scores, and the Overall Hospital Quality Star Rating, which incorporates outcomes measures as well as patient experience scores. The star ratings range from one to five stars, with five stars being the best. Cox Monett has consistently earned four stars on the Overall Hospital Quality Star Rating.

The HCAHPS Survey asks patients to rate their experience in several categories:  

  • Communication with nurses
  • Responsiveness of hospital staff
  • Communication with doctors
  • Pain management
  • Cleanliness of hospital environment       

MS added star ratings, like restaurant reviews, to encourage hospitals to strive to continuously improve the patient experience and quality of care delivered to all patients. HCAHPS star ratings are updated quarterly.

“We understand that patients have a choice, and now they can feel confident about choosing a health care facility close to home that is going above and beyond to deliver the best patient experience,” says Bass. 

To view the results, please visit: