Our Commitment to You
At CoxHealth, we're committed to transparency and continuous improvement. Making our patient satisfaction survey data and quality scores available to our patients and the public helps keep us accountable so we're consistent about fixing problems and making positive changes. Just as important, we want to make sure you have the information you need to choose a health care provider.
We're committed to partnering with our patients to find out what changes we need to make. These surveys play an important role in our improvement process and the feedback we receive drives our decisions.
We want you to expect the best from every interaction with CoxHealth, at every level.
We believe there are no unimportant jobs and no meaningless interactions in health care. From the person who cleans your room, gives you directions in the hallway or serves your food to the medical team who provides your care, each member of our staff is equally responsible for upholding our values of safety, compassion, respect and integrity.
2018-2019 Patient Satisfaction Scores - CoxHealth Overall
Ambulatory Surgery
The following graph represents the percentage of ambulatory surgery patients who gave us the highest possible score in a survey rating our facilities. The orange horizontal line represents the national average of all facilities in the Press Ganey database for the corresponding time period.
Emergency Services
The following graph represents the percentage of emergency patients who gave us the highest possible score in a survey rating the level of care they received. The orange horizontal line represents the national average of all emergency services departments in the Press Ganey database for the corresponding time period.
Inpatient Services
The following graph represents the percentage of patients who gave us the highest possible score in a survey rating inpatient services at our hospitals. The orange horizontal line represents the national average of all hospitals in the Press Ganey database for the corresponding time period.
Medical Practice
The following graph represents the percentage of patients who gave us the highest possible score in a survey rating our Springfield medical practices. The orange horizontal line represents the national average in the Press Ganey database for the corresponding time period.
Outpatient Services
The following graph represents the percentage of patients who gave us the highest possible score in a survey rating outpatient services at our hospitals. The orange horizontal line represents the national average of all hospitals in the Press Ganey database for the corresponding time period.
