Two CoxHealth Rural Hospitals Among the Nation's Best in Patient Experience

Cox Monett Hospital and Cox Barton County Hospital are honored to have each received the prestigious 5-star rating from the Centers for Medicare and Medicaid Services (CMS) for patient experience. 

This recognition positions both rural facilities among the top 9 percent of hospitals in the nation for patient satisfaction. 

“Achieving a 5-star rating at our critical access hospitals is a tremendous honor,” says Andrea McKay, president of Cox Monett and Cox Barton County Hospitals. “This recognition reflects the commitment our teams make every single day to provide personalized, high-quality care in our communities. Whether you visit us in Monett or Barton County, you can expect the same outcome: to feel heard, respected, and well cared for.”  

The CMS star ratings are derived from data collected through the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey, which evaluates factors such as communication with nurses and providers, responsiveness of staff, hospital environment, and overall patient experience.  

Both hospitals continue to grow and evolve while remaining deeply connected to our rural communities. The 5-star ratings highlight the success of this model, demonstrating that advanced, patient-centered care can be delivered in a rural setting without compromising quality or patient experience.