Patient Liaison I

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Job Description

About Us

CoxHealth is a leading healthcare system serving 25 counties across southwest Missouri and northern Arkansas. The organization includes six hospitals, 5 ERs, and over 80 clinics. CoxHealth has earned the following honors for workplace excellence:

  • Named one of Modern Healthcare’s Best Places to work five times
  • Named one of America’s Greatest Workplaces by Newsweek in 2024.
  • Recognized as a Greatest Workplace for Women in both 2023 and 2024.
  • Listed as one of the Greatest Workplaces for Diversity in 2024.
  • Acknowledged by Forbes as one of the Best Employers for New Grads in 2023.
  • Ranked among the Best Employers by State for Missouri.
  • Healthcare Innovation's Top Companies to Work for in Healthcare in 2025.

Benefits

  • Medical, Vision, Dental, Retirement Plan with employer match, and many more!
  • For a comprehensive list of benefits, please click here: Benefits | CoxHealth
Job Summary

  • The Patient Experience Liaison I reports to the Patient Experience Manager and provides initial assistance and support to patients and families. This role involves documenting patient concerns and complaints accurately, escalating issues and grievances to higher-level patient Liaisons and grievance management experts as necessary, and participating in training activities to improve patient advocacy and customer service skills. The Patient Liaison I also assists with administrative tasks within the patient experience team and handles routine or straightforward tasks under close supervision

Job Requirements
  • Education

    • Required: High school diploma or equivalent; additional coursework in healthcare administration or related field is a plus.

  • Experience
    • Preferred: Previous experience in patient experience management, quality improvement, or healthcare administration.
  • Skills
    • Strong communication and interpersonal skills
    • Attention to detail and accuracy in documentation
    • Ability to handle sensitive information with confidentiality
    • Empathy and patience in dealing with patients and families
    • Willingness to learn and adapt to changing situations
  • Licensure/Certification/Registration
    • N/A
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Specialties:

  1. Professional/Technical - Non-Clinical

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Why CoxHealth?

We are a health system that includes six hospitals with over 80 clinics and 537 physicians serving 24 counties. CoxHealth is Missouri’s first hospital system accredited by DNV Healthcare for quality and patient safety. All six hospitals, as well as our outpatient centers and provider-based clinics, hold this national distinction from DNV’s accreditation program, the National Integrated Accreditation of Healthcare Organizations. The hospital is also the only facility in the region to receive the ANCC Magnet designation, which recognizes excellence in nursing. We are the only local health system named six times to U.S. News & World Report’s Best Regional Hospitals list, and we are recognized by CareChex as among the Top 10 percent of U.S. hospitals for medical excellence and patient safety in overall medical care.