Patient Access Team Lead - North Emergency Department, Labor & Delivery and Ambulance Trips

Job Description

• About Us

  CoxHealth is a leading healthcare system serving 25 counties across southwest Missouri and northern Arkansas. The organization includes six hospitals, 5 ERs, and over 80 clinics. CoxHealth has earned the following honors for workplace excellence:

  • Named one of Modern Healthcare’s Best Places to work five times.
  • Named one of America’s Greatest Workplaces in Health Care by Newsweek.
  • Named one of America’s Greatest Workplaces by Newsweek in 2024.
  • Recognized as the Greatest Workplace for Women in both 2023 and 2024.
  • Listed as one of the Greatest Workplaces for Diversity in 2024.
  • Acknowledged by Forbes as one of the Best Employers for New Grads in 2023.
  • Ranked among the Best Employers by State for Missouri.
  • Healthcare Innovation's Top Companies to Work for in Healthcare in 2025.

• Benefits

  • Medical, Vision, Dental, Retirement Plan with employer match, and many more!
  • For a comprehensive list of benefits, please click here: Benefits | CoxHealth
• Job Summary

  • The Patient Access Team Lead is a working team member who has extensive knowledge of duties and job functions for the Patient Access Services team to which they are assigned and serves as a key support resource to staff. The Team Lead answers questions regarding workflow or system functions and issues, helps troubleshoot, and reports issues as needed to Supervisor and/or appropriate teams. The Team Lead coordinates and/or facilitates training of new team members along with their Supervisor and assists in team member assignments, re-assignment of work duties, and carries other duties as assigned.

    The Team Lead helps cover certain duties in the Supervisor’s absence, with support from the Supervisor’s Peer Supervisor and/or Manager. The Lead may use independent judgement in issue resolution, staff scheduling, etc.; and will report escalation needs as appropriate.

• Job Requirements
  • Education
    • Required: High school diploma or equivalent
  • Experience
    • Required: 1 year Related Patient Access Experience Preferred: 2 years of experience Patient Access Experience, Customer Service and Leadership
  • Skills
    • Excellent customer service and interpersonal skills
    • Strong computer and relevant application use skills
    • Ability to assist and teach others
    • Ability to multi-task in a fast-paced environment
    • Detail-oriented with the ability to spot errors and trends
    • Demonstrates initiative and self-motivation
    • Demonstrates understanding and consistent practice of need for privacy and confidentiality
  • Licensure/Certification/Registration

    • Preferred: CHAA or CRCR