IT Customer Support Analyst I

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Job Description

This position could include potential career growth into the EPIC service desk.

This position will primarily work 7:00am - 3:30pm but will require some flexibility to ensure coverage is met when another employee is out.

About Us

CoxHealth is a leading healthcare system serving 25 counties across southwest Missouri and northern Arkansas. The organization includes six hospitals, 5 ERs, and over 80 clinics. CoxHealth has earned the following honors for workplace excellence:

  • Named one of Modern Healthcare’s Best Places to work five times
  • Named one of America’s Greatest Workplaces by Newsweek in 2024.
  • Recognized as a Greatest Workplace for Women in both 2023 and 2024.
  • Listed as one of the Greatest Workplaces for Diversity in 2024.
  • Acknowledged by Forbes as one of the Best Employers for New Grads in 2023.
  • Ranked among the Best Employers by State for Missouri.
  • Healthcare Innovation's Top Companies to Work for in Healthcare in 2025.

Benefits

  • Medical, Vision, Dental, Retirement Plan with employer match, and many more!
  • For a comprehensive list of benefits, please click here: Benefits | CoxHealth

Job Summary

  • The Information Technology Customer Support Analyst will be responsible for providing technical support to end-users of IT systems and applications. The role involves diagnosing and resolving technical issues, providing guidance and training to end-users, and ensuring that all issues are resolved in a timely and effective manner. The Information Technology Customer Support Analyst will also be responsible for documenting support requests and maintaining accurate records of support incidents.

Job Requirements

  • Education
      • Preferred: Associate's degree in Computer Science, Information Technology,
  • Experience
      • Preferred: 1 year of experience in IT customer support, with a focus on end-user support and troubleshooting.
      • Preferred: Experience as a Medical Assistant, LPN or CNA
  • Skills
      • Basic understanding of commonly used operating systems (e.g., Windows, macOS) and software applications.
      • Strong communication skills, empathy, and patience to effectively assist end users with technical issues.
      • Ability to diagnose and resolve simple technical problems such as password resets and basic software issues.
      • Ability to effectively document support request and solutions for future reference.
  • Licensure/Certification/Registration
    • N/A
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Specialties:

  1. Professional/Technical - Clinical

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Why CoxHealth?

We are a health system that includes six hospitals with over 80 clinics and 537 physicians serving 24 counties. CoxHealth is Missouri’s first hospital system accredited by DNV Healthcare for quality and patient safety. All six hospitals, as well as our outpatient centers and provider-based clinics, hold this national distinction from DNV’s accreditation program, the National Integrated Accreditation of Healthcare Organizations. The hospital is also the only facility in the region to receive the ANCC Magnet designation, which recognizes excellence in nursing. We are the only local health system named six times to U.S. News & World Report’s Best Regional Hospitals list, and we are recognized by CareChex as among the Top 10 percent of U.S. hospitals for medical excellence and patient safety in overall medical care.