External and Digital Com Mnger

Job Description

About Us

CoxHealth is a leading healthcare system serving 25 counties across southwest Missouri and northern Arkansas. The organization includes six hospitals, 5 ERs, and over 80 clinics. CoxHealth has earned the following honors for workplace excellence:

• Named one of Modern Healthcare’s Best Places to work five times.
• Named one of America’s Greatest Workplaces by Newsweek.
• Recognized as a Greatest Workplace for Women in both 2023 and 2024.
• Listed as one of the Greatest Workplaces for Diversity in 2024.
• Acknowledged by Forbes as one of the Best Employers for New Grads.
• Ranked among the Best Employers by State for Missouri.

Benefits

• Medical, Vision, Dental, Retirement Plan with employer match, and many more!
• For a comprehensive list of benefits, please click here: Benefits | CoxHealth

Job Summary

The External and Digital Communications Manager works with the Administrative Director of Corporate Communications to lead all proactive and reactive media activity related to all CoxHealth entities (CoxHealth, Cox College, CoxHealth Foundation and Children’s Miracle Network Hospitals at CoxHealth). Coordinates with counterparts in Branson, Monett and Barton County for system-wide messages. This includes requests for interviews, photos, freelance articles, etc. The Manager coordinates with the Administrative Director of Corporate Communications to draft and distribute statements to media, coordinate in-person and phone/virtual interviews and video shoots, and support the Administrative Director of Corporate Communications and the Vice President of Marketing and Communications in communication strategy and execution.

The External and Digital Communications Manager escorts media on campus and manages CoxHealth’s corporate social media channels, creating new content, and coordinating with Marketing for content when needed. The Manager works with the Corporate Communications team to manage CoxHealth’s media- and publication-based awards and recognitions.

The Manager works directly with the Administrative Director on strategy for social/digital responsibility related to advancing and protecting CoxHealth’s organizational reputation. Manages CoxHealth’s External and Digital Communications Coordinator to create additional social content with departments and areas, in line with strategic prioritization. The Manager oversees CoxHealth’s departmental/focused social media accounts and responds to questions/comments from the public through social media. Coordinates with the Administrative Director on data and performance analytics for social media.

The Manager coordinates with the Administrative Director of Corporate Communications to develop and execute crisis response for social and news media and manage media on-call schedule. Manager shares evening, holiday and weekend on-call schedule with other Corporate Communications team members.

Job Requirements

Education

• Required: Bachelor’s degree in communications, journalism, public relations or related field

Experience

• Required: 3-5 years experience in media relations, public relations, communications, journalism or related field
• Preferred: Experience in hospital setting

Skills

• Knowledge of email systems (i.e. Explorer) Internet software; Microsoft Excel, Microsoft Word, and Facebook/Instagram/X and LinkedIn.
• Skill in operation of listed tools, equipment, and materials.
• Knowledge of Associated Press style guidelines.

Licensure/Certification/Registration

• • N/A