Contact Center Specialist II - Contact Services

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Job Description

About Us

CoxHealth is a leading healthcare system serving 25 counties across southwest Missouri and northern Arkansas. The organization includes six hospitals, 5 ERs, and over 80 clinics. CoxHealth has earned the following honors for workplace excellence:

  • Named one of Modern Healthcare’s Best Places to work five times.
  • Named one of America's Greatest Workplaces in Health Care by Newsweek.
  • Named one of America’s Greatest Workplaces by Newsweek in 2024.
  • Recognized as the Greatest Workplace for Women in both 2023 and 2024.
  • Listed as one of the Greatest Workplaces for Diversity in 2024.
  • Acknowledged by Forbes as one of the Best Employers for New Grads in 2023.
  • Ranked among the Best Employers by State for Missouri.
  • Healthcare Innovation's Top Companies to Work for in Healthcare in 2025.

Benefits

  • Medical, Vision, Dental, Retirement Plan with employer match, and many more!
  • For a comprehensive list of benefits, please click here: Benefits | CoxHealth

Job Summary

The Contact Center Specialist II is responsible for managing interactions with consumers to ensure high level of customer service. Key responsibilities include answering consumer inquires, directing them to the appropriate department, centralized scheduling services for clinics, and other duties related to ensure patients can easily access their provider(s).

Job Requirements

Job Requirements

  • Education

    • Required: High school diploma or Equivalent

  • Experience

    • Required: 1-year customer service experience and/or competency completed in Contact Center Specialist I role for a minimum of 6 months or equivalent skills.

    • Preferred: 2+ year customer service experience, healthcare experience, and/or call center experience

  • Skills

    • Strong customer services skills that demonstrate empathy, kindness, safety, and compassion

    • Problem solving skills to analyze and respond to consumer inquires

    • Ability to work independently and as a member of a team

    • Possess excellent time management skills

    • Professional written and verbal communication skills

    • Proficient in Microsoft Office Programs as well as healthcare related programs

    • Ability to multi-task, manage call volume and prioritize patient needs

    • Ability to make timely decisions and provide best possible outcome

    • Competency in required skills as a Contact Center Specialist I or equivalent skills

  • Licensure/Certification/Registration

    • N/A

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Specialties:

  1. Clerical/Administrative Support

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Why CoxHealth?

Our health system includes six hospitals, over 100 clinics, and 530+ primary and specialty providers serving 25 counties. CoxHealth takes pride in being southwest Missouri’s first hospital system accredited by DNV Healthcare, a distinction awarded for our commitment to quality and patient safety. All six hospitals, along with our outpatient centers and provider-based clinics, have received this national accreditation through DNV’s National Integrated Accreditation for Healthcare Organizations® program.  

Cox Medical Centers is the only facility in the region to receive the American Nurses Credentialing Center (ANCC) Magnet® designation, which recognizes excellence in nursing. We’re consistently identified among U.S. News & World Report’s Best Regional Hospitals for Equitable Access. Additionally, in 2025, CareChex by Quantros® ranked Cox Medical Centers in the top 10% of hospitals nationwide, as well as in our region and state, for medical excellence in overall hospital and surgical care.