Contact Center Specialist I

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Job Description

About Us

CoxHealth is a leading healthcare system serving 25 counties across southwest Missouri and northern Arkansas. The organization includes six hospitals, 5 ERs, and over 80 clinics. CoxHealth has earned the following honors for workplace excellence:

  • Named one of Modern Healthcare’s Best Places to work five times
  • Named one of America’s Greatest Workplaces by Newsweek in 2024.
  • Recognized as a Greatest Workplace for Women in both 2023 and 2024.
  • Listed as one of the Greatest Workplaces for Diversity in 2024.
  • Acknowledged by Forbes as one of the Best Employers for New Grads in 2023.
  • Ranked among the Best Employers by State for Missouri.
  • Healthcare Innovation's Top Companies to Work for in Healthcare in 2025.

Benefits

  • Medical, Vision, Dental, Retirement Plan with employer match, and many more!
  • For a comprehensive list of benefits, please click here: Benefits | CoxHealth
Job Summary
  • The Contact Center Specialist I at CoxHealth is responsible for managing consumer interactions in a consumer focused, appropriate, and timely manner. The Contact Center Specialist I role is focused on analyzing and processing consumer requests, providing general information or direction as it relates to CoxHealth, and other duties as assigned. This role is the first point of contact for many consumers and serves a critical role in establishing a positive first impression.
Job Requirements
  • Education
      • Required: High school diploma or Equivalent
  • Experience
      • Required: 1 year customer service experience
      • Preferred: 2+ year customer service experience or Call Center experience
  • Skills
      • Strong customer services skills that demonstrate empathy, kindness, safety, and compassion
      • Problem solving skills to analyze and respond to consumer inquires
      • Ability to work independently and as a member of a team
      • Possess excellent time management skills
      • Professional written and verbal communication skills
      • Proficient in Microsoft Office Programs
      • Ability to multi-task
  • Licensure/Certification/Registration
      • N/A
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Specialties:

  1. Clerical/Administrative Support

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Why CoxHealth?

We are a health system that includes six hospitals with over 80 clinics and 537 physicians serving 24 counties. CoxHealth is Missouri’s first hospital system accredited by DNV Healthcare for quality and patient safety. All six hospitals, as well as our outpatient centers and provider-based clinics, hold this national distinction from DNV’s accreditation program, the National Integrated Accreditation of Healthcare Organizations. The hospital is also the only facility in the region to receive the ANCC Magnet designation, which recognizes excellence in nursing. We are the only local health system named six times to U.S. News & World Report’s Best Regional Hospitals list, and we are recognized by CareChex as among the Top 10 percent of U.S. hospitals for medical excellence and patient safety in overall medical care.