Who can receive services through Virtual Visits Basic Care?
Virtual Visits Basic Care is available to anyone located in the state of Missouri with an acute illness, ages two years and older. (Note: some conditions may require children to be older than two. This is determined at the discretion of the provider.)
Who are the providers that will deliver my care through Virtual Visits Basic Care?
Virtual Visits Basic Care is staffed by CoxHealth local providers.
What are the hours of operation for Virtual Visits Basic Care?
Friday, 7 a.m. – 10 p.m.
Saturday & Sunday, 10 a.m. – 4 p.m.
Will my primary care physician (PCP) have access to the information from my visit?
Yes, if your PCP is a CoxHealth provider, then he or she will have access to the information from your visit. If your PCP is not employed by CoxHealth, simply ask us to send your visit information to your PCP.
Who is eligible to receive services through Virtual Visits Occupational Medicine?
Virtual Visits Occupational Medicine is available to injured employees working for companies contracted to receive Virtual Visit services.
Who are the providers delivering my care through Virtual Visits Occupational Medicine?
Virtual Visits Occupational Medicine is staffed by CoxHealth providers specializing in Occupational Medicine.
What are the hours of operation for Virtual Visits Occupational Medicine?
Monday – Friday, 8 a.m. – 6 p.m.
In the event of an emergency, can I use Virtual Visits to treat those injuries?
Virtual Visits are offered for non-emergent illnesses and work injuries. If there is an emergency, please call 911 or go to the nearest emergency room.
How do I request a Virtual Visit?
After I complete my request for a visit, if I'm having trouble connecting, what should I do?
What happens if I become disconnected from the call at any point?
Can I use my smartphone or laptop for my Virtual Visit?
Yes. On your mobile device or computer you can download the Vidyo application by following these easy steps. Once Vidyo is installed, you can request your visit.
What if I'm having technical difficulties and I can't see or hear my provider?
Will the provider have access to my records?
If you've ever been treated at CoxHealth, your provider will be able to access your medical record. If you haven't been treated at CoxHealth before, we will start a chart for you, do review of your current allergies and medications, and conduct a short medical history.
Will I be charged if the provider is unable to treat me?
If a connection is made with your provider, patients will be charged for the visit. Please refer to the list of conditions and illnesses treated for questions.
Can I get prescriptions through this service?
If the provider determines that a prescription is necessary for your treatment they can call a prescription into your preferred pharmacy. This service does not prescribe pain medications.
How will I pay my co-pay?
We accept all major credit cards except American Express. This includes HSA, HRA and FSA cards.
Can more than one person in a household receive care?
Yes, just submit individual requests for each person who needs to be seen.
I can't find my plan code. What do I need to do?
Why am I required to be in the state of Missouri at the time of my visit?
Our providers are licensed
to treat patients within the state of Missouri, and laws regarding
virtual health care services vary from state to state. As legislation changes we plan to expand into other regions.
Can my minor child be treated via Virtual Visits?
Yes, depending on the age of your child and the nature of his or her illness. A parent or legal guardian will be required to participate in the visit with a minor child.