Patient Rights & Responsibilities - Policy

Patient Bill of Rights

Patients have the right to:

• Receive treatment regardless of race, color, ancestry, religion, veteran status, national origin, age, disability, sexual orientation, gender identity or sex
• Be treated with respect and dignity
• Be part of making decisions about care
• Choose persons to be part of care decisions
• Make informed decisions about care
• Request or refuse treatment or services
• Have their choices honored
• Have open communication with providers about the delivery of care and services
• Have questions answered by providers
• Privacy and confidentiality of their health information
• Access to their health and billing information when asked for
• Effective communication that considers impairments of hearing, speech, and vision and language barriers
• Physical access to the facility regardless if there is a physical impairment
• Be protected against all forms of abuse, discrimination or harassment
• Be free from seclusion and restraints of any form that are not medically necessary and not be secluded or restrained as a means of coercion, discipline, convenience or retaliation by staff
• Have a concern or grievance addressed and resolved

Patients have a responsibility to:

• Notify staff when they believe their rights have been violated
• Provide information for CoxHealth to bill any insurers
• Arrange for payment of services
• Request financial assistance
• Honor CoxHealth policies on the use of recording devices such as cameras, video cameras, cell phones and similar devices in patient care areas
• Be respectful to other patients, visitors and staff
• Not engage in intentional actions that are offensive, intimidating, hostile, or discriminating