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More Information About Virtual Visits On Demand

Getting Started with Virtual Visits On Demand

Are you a first-time Virtual Visits patient? Follow these steps to get started.

  1. Download the VidyoConnect app (see the links below).
  2. Start your visit and select that you are in the state of Missouri.
  3. Enter your plan code or check the box stating you do not have a plan code.
  4. Complete the registration form.

That's it! Need help? Call us at 269-8633 and we'll get you connected.

Use these links to download the app:

Virtual Visits Hours

On Demand

Monday - Friday, 7 a.m. to 10 p.m.

Saturday and Sunday, 10 a.m. to 4 p.m.

Occupational Medicine

Monday - Friday, 8 a.m. to 6 p.m.

Closed Saturday and Sunday

Plan Codes

If you have a plan code from your employer or insurance carrier, you'll need that code to proceed with a visit. If you're having trouble finding your code, please call us at 417-269-8633. 

If you don't have a plan code, check the "I do not have a plan code" box, and proceed. You'll be prompted to pay for your visit at the time of your request. We accept debit cards, flex cards, HSA, HRA and credit cards. We do not accept American Express. 

Costs and Fees

Without a plan code, visits are just $49.*

*Regulations prohibit us from providing free visits to individuals insured by government payors (Medicare, Medicaid, Tricare, Medicare Advantage, etc.)

Fees are due at the time of service. 

Prescriptions

If a prescription is required, we'll call it into the pharmacy you choose. Then you can pick it up.

**Co-pay amounts are determined by your insurance company. Please contact your insurance company first to find out if Virtual Visits are covered under your plan. Your insurance company will be billed the full $119 for the visit, and you will be responsible for any amount not paid by your insurance company.