Free* Virtual Visits On Demand
CoxHealth is committed to keeping our community well and making sure everyone gets care when they need it. During the COVID-19 pandemic, all Virtual Visits On Demand patient costs are waived, regardless of symptoms, using either of the codes listed below.
- COVID-19 symptoms? Use code: COVID
- Anything else? Use code: GETWELL
*Free visits are only applicable with Virtual Visits On Demand. Insurance will be billed as available. Please have your insurance card ready.
If you are unsure about the appropriate action to take at this time, please consult our COVID-19 Risk Assessment for guidance.
First-time users MUST download the VidyoConnect app before requesting a Virtual Visit On Demand. Get the links to download and other information you need to know before your first visit.
What to Expect with Virtual Visits On Demand
About Virtual Visits On Demand
Virtual Visits offers online care for common conditions like strep throat, allergies and stomach flu. It's all made possible through a live, completely confidential video consultation service. It uses a secure online video connection (like Skype or FaceTime) so you can have a private visit with a qualified CoxHealth medical professional. If you have a computer, smartphone or other mobile devices, you can have an appointment. How easy is that?
Online appointments are available for people ages two years and older. There are no unexpected costs and if you need a prescription, we'll call it into your pharmacy. Some On Demand visits may require additional labs or exams that aren't available in all settings.
Need more information about Virtual Visits? See some of our frequently asked questions or get more information below.
More Information About Virtual Visits On Demand
Getting Started with Virtual Visits On Demand
Are you a first-time Virtual Visits patient? Follow these steps to get started.
- Download the VidyoConnect app (see the links below).
- Start your visit and select that you are in the state of Missouri.
- Enter your plan code or check the box stating you do not have a plan code.
- Complete the registration form.
That's it! Need help? Call us at 269-8633 and we'll get you connected.
Use these links to download the app:
Virtual Visits Hours
Monday - Friday, 7 a.m. to 10 p.m.
Saturday and Sunday, 10 a.m. to 4 p.m.
Monday - Friday, 8 a.m. to 6 p.m.
Closed Saturday and Sunday
If you have a plan code from your employer or insurance carrier, you'll need that code to proceed with a visit. If you're having trouble finding your code, please call us at 417-269-8633.
If you don't have a plan code, check the "I do not have a plan code" box, and proceed. You'll be prompted to pay for your visit at the time of your request. We accept debit cards, flex cards, HSA, HRA and credit cards. We do not accept American Express.
Costs and Fees
Without a plan code, visits are just $49.*
*Regulations prohibit us from providing free visits to individuals insured by government payors (Medicare, Medicaid, Tricare, Medicare Advantage, etc.)
Fees are due at the time of service.
If a prescription is required, we'll call it into the pharmacy you choose. Then you can pick it up.
**Co-pay amounts are determined by your insurance company. Please contact your insurance company first to find out if Virtual Visits are covered under your plan. Your insurance company will be billed the full $119 for the visit, and you will be responsible for any amount not paid by your insurance company.