Frequently Asked Questions

No, because eCare does not immediately connect you with a provider. If you are having an emergency, go to the nearest emergency room or call 911.

You can also use Care Finder to help find the care that’s right for you.

You can access and complete the online questionnaire anytime, 24 hours a day, seven days a week. It takes about 15 minutes to complete. No need to schedule an appointment.

Completed questionnaires are reviewed by CoxHealth providers during the following hours:

Monday through Friday, 8 a.m. - 8 p.m., and Saturday and Sunday, 10 a.m. - 4 p.m.

While completing your questionnaire, you will select whether you’d like to receive your care instructions through email or text message. Completed questionnaires are reviewed by a CoxHealth provider, and responses are typically sent within one to two hours during the following hours:

Monday through Friday, 8 a.m. - 8 p.m., and Saturday and Sunday, 10 a.m. - 4 p.m.

Questionnaires completed during off hours are reviewed the next day. Heavy patient volumes may affect response times. If a prescription is necessary, it is filled at the pharmacy of your choice.

No. However, new patients should call 417-269-8633 to register with our medical records team prior to completing the questionnaire.

Children ages two through 17 must have an active portal account linked through your portal account. You can quickly set up or confirm their portal account by calling 417-269-8633. Please do not submit an eCare questionnaire on behalf of your child or anyone else under your personal identity.

Visits are a flat fee of $25, payable by debit or credit card at the time of service. Your card is only charged if the visit is completed and a diagnosis and treatment plan is created and provided to you.

If applicable, enter any promo codes provided by your employer or insurance company at the end of the interview when asked for payment.

If a provider decides your condition requires further care beyond what eCare can offer, you will not be charged for the eCare visit. Standard billing procedures will occur for any subsequent medical treatment at a CoxHealth facility.

CoxHealth providers review every online patient questionnaire. For most conditions, they respond via text or email with a diagnosis and treatment plan. If needed, a provider may request a video consultation or ask additional questions to provide you with the best possible treatment plan. In the event a video consultation is required, it is billed through your insurance – expect to pay your normal office co-pay or deductible. If asked for a video consultation, you are not billed the $25 for eCare.

Every eCare submission is reviewed by a CoxHealth physician, physician assistant (PA), or nurse practitioner (NP), prior to sending you your diagnosis and treatment plan. You can be confident that a provider is reviewing your exam – and they may reach out to you with questions, or if additional care is required.

Yes. Patients must be at least two years old and located in Missouri at the time of care. Children 17 and under must have an active portal account linked through the portal account of the guardian taking the questionnaire on their behalf. You can quickly set up or confirm your or your child’s portal account by calling 417-269-8633.

Please do not submit an eCare questionnaire on behalf of your child or anyone else under your personal information.

eCare is for non-emergent conditions, including allergies, cough, cold, pink eye, and more. See our full list of conditions.

For emergencies, please call 911. You can also use Care Finder to help find the care that’s right for you.

eCare does not treat UTIs, yeast infections, ear infections, or severe conditions requiring emergency care. You can use our Care Finder tool to help you find the best care option for you.

eCare is intended to thoroughly evaluate common conditions like coughs, colds, and flu through an in-depth online questionnaire. A flat $25 fee is charged to your credit or debit card, and you’ll receive a treatment plan and prescription if necessary.

Alternatively, sending a message to your established primary care provider through your patient portal is appropriate for quick questions about medications or managing long-term and chronic conditions such as diabetes, heart disease, or high blood pressure. Portal messaging has no costs; however, it is not intended to diagnose conditions or prescribe new medications.