Aetna members, we're here to keep you healthy, safe and informed.
We want you to know that right now, as much as ever, your health and wellness concerns remain our top priority. We know you're doing all you can to ensure you and your family are safe during this time. And we want you to know we're doing everything we can so you can access the care you need. We know that many patients are apprehensive about coming to the doctor’s office or the hospital due to COVID-19 concerns. However, for some, the risk of delaying or neglecting ongoing medical care can be just as serious as COVID. You don't have to delay care for your annual check-up, chronic care management or other health care concerns. Whatever you need, we're here for you with services like 24/7 urgent care, Virtual Visits and Save My Spot for urgent care and walk-in clinics. Our physicians are accepting new patients and many have same day or next day appointments available.
Find a Physician
Whether you're looking for a new primary care doctor or a specialist for yourself or a member of your family, we're here for you. Search our directory to find a physician today.
We have options to see a provider right away from the comfort of home, or schedule a Virtual Visit with your doctor.
Urgent & Walk-In Care
If you need care fast, choose one of our several urgent care locations or walk-in clinics conveniently located across the Ozarks. With Save My Spot, you can even save your spot in line and wait from the comfort of home.
COVID-19 Information Hub
For the latest COVID updates and resources from CoxHealth, view our information hub.
How do I know if my Aetna plan is open access?
Our CoxHealth team can help you determine if your plan is open access. Call 417-269-INFO to speak with a CoxHealth representative. If your employer provides your insurance plan, you can also reach out to your human resource department with questions about your plan. For specific benefits or claims questions, you should call the customer service number located on the back of your insurance card.
What does having an open access health coverage plan mean for me?
When you’ve confirmed your health care coverage plan is open access, this means you can choose to see the doctors and visit the health systems you prefer within your network, including specialists. For most patients with Aetna insurance plans, CoxHealth providers are now considered in-network.
Aetna open access plan allows you to take a more active role in your health care decisions. Giving you more options and greater control, these plans let you get the care you need from a wider network of health professionals. This is health care on your terms.
Do I have to select a primary care physician under an open access plan?
Although most plans do not require you to select a primary care physician, we encourage you to select a one to help you better manage your health and obtain convenient access to routine care, it is not required. Having so many choices can be overwhelming – a primary care physician can help connect you with the health care you need when you need it.
How do I set up an appointment?
Call 417-269-INFO for help finding a provider and for any questions related to your care or your plan. Or search our directory for a physician and schedule online.
What if I need an appointment right now?
We have the resources you need to make informed decisions about immediate health care needs. From Save My Spot and Virtual Visits to walk-in clinics, urgent care and emergency care, learn about your options to get care now.
Right Care | Right Now
Not sure what level of care you need? Review this chart to help you decide.
Virtual Visits offer care at your fingertips for common conditions, such as:
- Cold and flu
- Upper respiratory infections
- Bug bites
Your first line of defense in managing overall health, our clinics offer same-day appointments for many conditions. We're welcoming new patients, so give us a call at 417-269-INFO.
Receive treatment for minor illnesses and injuries and routine care, including:
- Cold and flu
- Upper respiratory infections
- Urinary tract infections
- Sports Physicals
You can also get treatment for orthopedic and sports injuries like concussions, dislocations and fractures.
Access immediate care for conditions that are not life-threatening:
- Urine, flu and strep testing
- Conditions treated by primary care providers, Virtual Visits and Walk-In Clinics
Urgent Care Plus
We have dedicated pediatric and adult centers.
We provide immediate care for all conditions treated at our Urgent Care facilities, as well as:
- Abdominal pain (patients under 60 years of age)
- Injuries or conditions requiring CT and ultrasound
Visit our emergency department if you are experiencing any of these serious and life-threatening conditions:
- Heart issues, including irregular heart rate
- Stroke-like symptoms
- Coughing up or vomiting blood
- High fever with stiff neck, mental confusion or difficulty breathing
- Major trauma
- Behavioral issues requiring admission