Patient and Family Advisory Council

The Patient and Family Advisory Council partners with patients, family members, caregivers, and care team members. Together, we work to improve the quality, safety, and experience of care.

Council members share their own experiences and perspectives. This feedback helps us find better solutions, guide our decisions, and keep the patient and family voice at the center of our work.

Council members serve in an advisory role to: 

  • Support patient- and family-centered care initiatives. 
  • Identify opportunities to improve the patient and family experience. 
  • Provide feedback on programs, services, policies, and healthcare environments. 
  • Share ideas and best practices that may benefit patients, families, and caregivers. 
  • Represent the patient and family perspective in discussions and improvement efforts. 
  • Promote meaningful patient and family engagement throughout the organization. 

Roles and Responsibilities

PFAC members are expected to: 

  • Attend regularly scheduled meetings throughout the year. Meetings may be held in person or virtually. 
  • Engage thoughtfully and constructively in discussions and activities. 
  • Share experiences, insights, and recommendations that help improve care and services. 
  • Respect the diverse backgrounds, perspectives, and opinions of fellow members. 
  • Work collaboratively with healthcare team members and other council participants. 
  • Maintain confidentiality when appropriate. 
  • Serve as advocates for patient- and family-centered care. 

Member Requirements 

Members are selected based on the following criteria:

  • Experience as a patient, family member, caregiver, volunteer, employee, or community member. 
  • Interest in improving healthcare experiences for patients and families. 
  • Willingness to serve in an advisory capacity and collaborate with others. 
  • Strong listening and communication skills. 
  • Ability to respect differing viewpoints and work constructively with others. 
  • Commitment to serve on a short term bases or a one- or two-year term, with opportunities to renew at the end of the term (depending on the PFAC) 

How to Join

If you are interested in becoming a member of the Patient and Family Advisory Council, apply by filling out the PFAC application.