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Free* Virtual visits for those with COVID-19 symptoms. Learn more or start a visit.

Coronavirus Disease 2019 (COVID-19) is a respiratory illness that has spread to several countries, including the United States. Most cases are mild, but severe cases can be fatal. The current situation is dynamic and evolving. Prevention is key. Communities and community members can engage in precautions to protect yourself and our community, even if you are not ill and don’t have symptoms. 

For updates and general information in our community, visit health.springfieldmo.gov/coronavirus

The Missouri Department of Health and Senior Services (DHSS) has activated a statewide public hotline for citizens or providers needing guidance regarding COVID-19. The hotline can be reached at 877-435-8411. The hotline is being operated by medical professionals and is available 24 hours a day, seven days a week.

Frequently Asked Questions

Get information about seeking health care at this time, find out what we're doing to help keep you safe and get other COVID-related precautions and updates.

How do I see my Provider?

You might be wondering if it's safe to come to the doctor’s office or the hospital due to COVID-19 concerns. Learn about the precautions we're taking to make sure you can still get the health care you need.

Well But Worried

If you don't have symptoms, you should still be taking precautions and following appropriate mandates about staying at home. If you're high-risk, being cautious is especially important.

I Have Health Issues

According to the CDC, older adults as well as people of any age who have serious medical conditions might be at higher risk for severe illness from COVID-19.

I Have Symptoms

If you have symptoms, you can use CoxHealth Virtual Visits for free* using the code "COVID". Learn more about COVID-19 symptoms and take our risk assessment if you're not sure what to do.

I'm a Parent

Symptoms of COVID-19 in children, teaching kids to help stop the spread and signs of stress in children. 

Latest Updates From CoxHealth

CoxHealth regularly plans and prepares to manage a wide variety of illnesses and injuries throughout the communities it serves. A team of health care providers regularly meets to assess the current situation in the local area and how to best prepare to care for patients. We want to reassure the community we are prepared to take care of the community when they need us.

Visitor Restrictions

Beginning Tuesday, June 2, anyone entering a CoxHealth facility will be required to wear a mask or face covering. This decision includes both visitors and patients. Exceptions to this rule include children seeking care who are under age 2, and individuals with a pre-existing condition that makes it difficult to breathe. 

CoxHealth is only allowing hospital patient visitors for those receiving non-COVID-19 related care in the following areas:

  • End-of-life care: Support persons allowed
  • NICU: Two guardians/caregivers allowed
  • Pediatrics: One guardian
  • Labor & Delivery: One support person
  • Surgical and Procedural Areas: One support person, for the duration of the surgery
  • Emergency Departments and Urgent Cares: One support person for patients that are a minor, disabled, determined critical or require pre-procedural/surgical consents
  • Clinics: One support person for patients that are a minor, disabled or those needing assistance with major medical decisions

Visitors in the areas of the hospitals not mentioned above will not be allowed. 

Visitors meeting the above criteria may visit during normal visiting hours.

  • Visitors will be screened for COVID-19 symptoms at entry.
  • No visitor will be allowed into our facilities who shows symptoms of suspected COVID-19.
  • Visitors are asked to limit your movement within the hospital to only your patient’s room and public restrooms.
  • Please use good hand hygiene during your visit.
  • Please do not enter the hospital if you are ill.

Please note: No one under the age of 18, with the exception of those seeking medical care, will be permitted into CoxHealth facilities.

This is an evolving situation and updates will be shared on CoxHealth social media pages as they become available. We want to thank the community for their understanding and cooperation in trying to help our community stay safe. If your loved one is in the hospital and you would like to send them a special card, you can use our complimentary CoxHealth CareMail service.

Coping with Personal Protective Equipment (PPE) Shortages

With the current worldwide shortages on personal protective equipment (PPE) such as masks and face shields, hospitals everywhere are looking for new ways to keep patients and health care professionals safe. At CoxHealth, we teamed up with Jordan Valley Innovation Center to create a special shield that can be work over masks. Learn more on our Innovation Page.

CoxHealth Fitness Centers Closed

All CoxHealth Fitness Centers closed until further notice amid concerns around COVID-19. We apologize for the inconvenience, but we feel it is the best decision for the health of our members, staff and community. Learn more about this update.

CoxHealth COVID-19 Resource Center

Visit our health library for articles, videos, FAQs and more with the latest information on COVID-19.

View Our Health Library