Who can receive services through DirectConnect Basic Care?

DirectConnect Basic Care is available to anyone located in the state of Missouri with an acute illness, ages 2 years and older. (Note: some conditions may require children to be older than 2. This is determined at the discretion of the provider.)

Who are the providers that will deliver my care through DirectConnect Basic Care?

DirectConnect Basic Care is staffed by CoxHealth local providers.

What are the hours of operation for DirectConnect Basic Care?

Monday – Friday, 7 a.m. – 10 p.m.
Saturday & Sunday, 10 a.m. – 4 p.m. 

Will my primary care physician (PCP) have access to the information from my visit?

Yes, if your PCP is a CoxHealth provider, then he or she will have access to the information from your visit. If your PCP is not employed by CoxHealth, simply ask us to send your visit information to your PCP.

Who is eligible to receive services through DirectConnect Occupational Medicine?

DirectConnect Occupational Medicine is available to injured employees working for companies contracted to receive CoxHealth Telemedicine services. 

Who are the providers delivering my care through DirectConnect Occupational Medicine?

DirectConnect Occupational Medicine is staffed by CoxHealth providers specializing in Occupational Medicine. 

What are the hours of operation for DirectConnect Occupational Medicine?

Monday – Friday, 8 a.m. – 10 p.m. 

In the event of an emergency, can I use telemedicine services to treat those injuries?

Telemedicine services are offered for non-emergent illnesses and work injuries. If there is an emergency, please call 911 or go to the nearest emergency room. 

How do I request a visit via telemedicine services?

To begin your visit, you must submit a visit request. For more information about beginning a visit, please watch our tutorial. 

After I complete my request for a visit, if I'm having trouble connecting, what should I do?

Please call the DirectConnect patient navigators at 417-269-8633 (TMED) or 1-888-805-8956 for assistance.

What happens if I become disconnected from the call at any point?

Please call 417-269-8633 (TMED)or 1-888-805-8956 to speak with a DirectConnect patient navigator and be reconnected with the provider. 

Can I use my smartphone or laptop for my telemedicine visit?

Yes. On your mobile device or computer you can download the Vidyo application by following these easy steps. Once Vidyo is installed, you can request your visit.

What if I'm having technical difficulties and I can't see or hear my provider?

Call the DirectConnect patient navigators at 417-269-8633 (TMED) or 1-888-805-8956, and they can help you resolve your technical issues.

Will the provider have access to my records?

If you've ever been treated at CoxHealth, your provider will be able to access your medical record. If you haven't been treated at CoxHealth before, we will start a chart for you, do review of your current allergies and medications, and conduct a short medical history. 

Will I be charged if the provider is unable to treat me?

Your patient navigator will triage your illness and let you know if your ailment is outside the scope of care for telemedicine. If your patient navigator determines that care will need to be sent on to your primary care provider, urgent care or ER, you won't be charged for the visit. 

Can I get prescriptions through this service?

If the provider determines that a prescription is necessary for your treatment they can call a prescription into your preferred pharmacy. This service does not treat ailments that require on-going medications such as hypertension or diabetes maintenance, or any narcotic prescription needs. 

How will I pay my co-pay?

We accept all major credit cards except American Express. This includes HSA, HRA and FSA cards. 

Can more than one person in a household receive care?

Yes, just submit individual requests for each person who needs to be seen.

I can't find my plan code. What do I need to do?

Your plan code may have been provided by your employer or your insurance carrier. If you can't find your plan code, call us at 417-269-8633 (TMED) or 1-888-805-8956. You may also select the "I do not have a plan code" box, and pay the full $49 fee to proceed with your visit.

Why am I required to be in the state of Missouri at the time of my visit?

Our providers are licensed to treat patients within the state of Missouri, and laws regarding telemedicine vary from state to state. As legislation changes we plan to expand into other regions. 

Who do I contact if I have questions after my visit?

Call us at 417-269-8633 (TMED) or 1-888-805-8956.

Can my minor child be treated via telemedicine?

Yes, depending on the age of your child and the nature of his or her illness. Our Patient Navigator may confirm with the provider that your child’s issue can be treated effectively via telemedicine before connecting you with the provider. A parent or guardian will be required to participate in the visit with the minor child.