Patient Satisfaction Surveys
If you'd like to know more about our patients' experiences at CoxHealth, check out our survey data. These surveys are administered only to verified patients by an objective third-party company. That means you can trust the integrity and accuracy of this information. We value honest feedback from our patients and believe this data is essential to helping us improve while making sure our patients' voices are heard.
2019-2020 Patient Satisfaction Scores - Branson
Ambulatory Surgery
The following graph represents the percentage of ambulatory surgery patients who gave us the highest possible score in a survey rating our facilities. The orange horizontal line represents the national average of all facilities in the Press Ganey database for the corresponding time period.
Emergency Services
The following graph represents the percentage of emergency patients who gave us the highest possible score in a survey rating the level of care they received. The orange horizontal line represents the national average of all emergency services departments in the Press Ganey database for the corresponding time period.
Inpatient Services
The following graph represents the percentage of patients who gave us the highest possible score in a survey rating inpatient services at our hospitals. The orange horizontal line represents the national average of all hospitals in the Press Ganey database for the corresponding time period.
Outpatient Services
The following graph represents the percentage of patients who gave us the highest possible score in a survey rating outpatient services at our hospitals. The orange horizontal line represents the national average of all hospitals in the Press Ganey database for the corresponding time period.
Quality Overview
At CoxHealth, it's our mission to improve the health of the communities we serve through quality health care, education and research. Part of our continuing efforts to improve quality includes publicly reporting certain quality measures recommended by organizations like the Centers for Medicare and Medicaid Services. Quality measures can be used to indicate how well a hospital is doing in following guidelines in various areas, such as infection prevention or safety.
2018-2019 Quality Scores - Branson
Hospital-Acquired Infection - C. Diff
This is a preventable infection that sometimes happens when a certain kind of bacteria is spread at the hospital. This can be caused by insufficient disinfection of hands and/or surfaces, or through the prolonged use of some antibiotics. The standard infection ratio (SIR) shown below is the number of observed infections divided by the number of predicted (expected) infections. A lower number is better.
Hospital-Acquired Infection - CAUTI
This is a preventable infection that sometimes happens when bacteria enters the urinary tract through a catheter and causes infection. The standard infection ratio (SIR) is the number of observed infections divided by the number of predicted (expected) infections. A lower number is better.
When the predicted infections are less than one, SIR is not calculated. Cox Medical Center Branson's predicted CAUTIs were less than one per quarter for fiscal years 2018 and 2019.
Hospital-Acquired Infection - CLABSI
This is a preventable infection that sometimes happens when certain germs enter the bloodstream through the central line. The standard infection ratio (SIR) shown below is the number of observed infections divided by the number of predicted (expected) infections. A lower number is better.
When the predicted infections are less than one, SIR is not calculated. Cox Medical Center Branson's predicted CLABSIs were less than one per quarter for fiscal years 2018 and 2019.
C-Section Rate
The following c-section rates are based on a random sampling, not the entire patient population. Lower percentages are better.
Early Elective Delivery
This is the percent of mothers whose deliveries were scheduled one to two weeks early, when a scheduled delivery was not medically necessary. This is based on a random sampling, not the entire patient population. Lower percentages are better.
Cox Medical Center Branson's percentage of sampled cases that resulted in early elective delivery was zero for each quarter of fiscal years 2018 and 2019.